F.A.Q'S ABOUT PAYMENT
Q: How do i pay?
A: We have multiple ways you can pay, cash on collection, worldpay (any majot credit or debit card) and paypal through our website. We also accept over the phone orders using credit or debit card.
Q: Im stuck at checkout how do i pay for my order?
A: Please dont panic your not stuck, simply click one of the 3 payment methods under where it says 'Please select how you would like to pay.' and you will be led to the paypal checkout.
FOR CASH PAYMENTS ( IF YOUR COLLECTING) FOLLOW THE ARROW
FOR WOLDPAY ( ALL MAJOR CREDIT AND DEBIT CARDS) PAYMENTS FOLLOW THE ARROW
FOR PAYPAL PAYMENTS FOLLOW THE ARROW
Q: Im local, can i pick my order up ?
A: yes simply email us for a discount code to take of the postage costs from your total and to arrange a time to collect your order. please also state your method of paying incase we need change at hand if you wish to pay by cash.
Please note if you wish to pick up the same day of ordering, please place all order and email us before 9.30am as we pack all orders up after 10am and usually are finnished packing around 12-1pm (timescale varies depending on how busy we are)
PLEASE NOTE: Only one discount code can be used per order
Q: Do i need a customer account to buy from you?
A: No but it helps you keep track of your order and keep updated on its progress.
Q: Can i use more than 1 discount code at the same time ?
A: NO. Im afriad you can only use 1 discount code per order. Please pick carefully which code you wish to use in your order as we will not refund or credit for any discount codes that you have not been able to use. This includes special offer codes and postage codes for combined orders.
F.A.Q'S ABOUT POSTAGE
Q: When do you post ?
A: We post Monday to Friday either before or after lunch once all orders are packed up, we start packing orders up after 10.00am. If a order is placed before 10am it will be posted the same day if it is payed for after 10am it will be posted the following day. Orders placed on a Friday after 10am will be posted monday along with all the weekend orders. If the order falls on a bank holiday then the orders will be posted the next available posting day. Any non-posting days will be announced on the websites homepage.
Q: What are your postage charges?
A: We have 3 postage prices for UK based customers -
The first is a flat rate postage charge of £1.30, for all orders up to the value of £10.00
The second is a flat rate postage charge of £3.20, on all orders between £10 and £30
The third is a free postal service on all orders placed that is over £30
Q: Do you ship outside of the UK?
A: Yes but postage is calculated and charged at royal mail rates.
Q: How quickly will my order be dispatched?
A: We will dispatch all orders the day they are placed if order is received before 10am monday to friday! if for any reason we do not dispatch within this time frame, you will be notified via email. We will if we expect delays announce them on our homepage and give reasons of the delay.
Q: How long will my order take to arrive?
A: This is really down to Royal Mail and our courier provider, but all orders should arrive within 3-5 days of being dispatched.
Q: Do you accept returns or exchanges?
A: Yes we do, we have a 14 day return policy.
Q: What do I need to do to return an item for a refund?
A: Please email us to let us know you would like to return an item, pop it back to us in the post (you will need to pay for the return cost and get proof of posting just in case it gets lost which is free from royal mail and values packages upto £50) once we receive the returned items we will process a refund within 14 days
Q: What do I need to do if I would like to exchange an item?
A: Email us to let us know you would like to exchange an item and state which item you would like in its place, we will confirm if the exchange is possible (dependant on stock of the selected exchange item) once we have confirmed simply pop it back to us in the post (you will need to pay for the return cost and enclose a Stamped Address Envelop for the exchange item to be sent out to you or we will request payment via email and include metgod of payment for the item) once we receive the returned item we will post out the selected exchange item, if the exchange item is of a greater vlaue we will contact you to arrange the payment of the difference or if it is a lower value we will refund or credit the difference back to you.
F.A.Q'S ABOUT OUT OF STOCK ITEMS
Q: CAN I ORDER OUT OF STOCK ITEMS?
A: Yes simply add the items to basket and checkout as normal. The items that will need to be ordered will actually say out of stock and give a estimated timescale of 1-12weeks. Although it will take on average 1-12 weeks for us to order the item in. once instock the item will be posted straight out to you along with any other items that you have ordered.
Q: What if i need the item that are instock quicker than the items that are out of stock ?
A: we recommend placing the orders in 2 seperate orders especially if you need the instock items quickly as any orders placed within the same order will ship all together once the last item is in.
Q: What happens if your unable to order the item by the 12 week estimated deadline?
A: If the item is for any reason out of stock with our supplier or the actual item being discontinued by our supplier then we will email you as soon as we know and update you. We will then give 2 options a 1. being a complete refund for the items or 2. being a update on timescale as some items may need to be ordered in by the actual supplier to.
Q: Is the 1-12 weeks a actual timeframe?
A: The 1-12 week timescale is estimation only, we will not know the actual timescale until the items are processed and we know which items we need to order. we then check our suppliers and see if they are instock or out of stock etc .. some suppliers maybe out of stock so we will need to ask them to restock the item and that can take time for them hence why we give a estimated 1-12weeks to give us and our suppliers time to restock. (we will be intouch if were looking at longer than 12 weeks)
F.A.Q'S ABOUT THE WEBSITE
Q: Where do i log in?
A: You can log in either at the top of the home page/shop page or at the checkout ...
Q: I just placed a order can i still add to it ?
A: YES, aslong as it is before 10am. If before 10am you simply add the items you want and go to your basket (not checkout) and click collections so you dont pay any extra postage. pay your order as normal through your chosen payment method and pay as usual.
*aslong as your previous postage that you paid covers this order too.
If the postage cost of your original order doesnt cover both orders then you will need to email us so we can work out what needs to be paid.
PLEASE NOTE: we cannot refund any postage that has already been paid.
Q: i havn't received a email notifying me of my order or its dispatch?
A: please check your junk folder in your email account to find this if you havnt received it through your normal inbox folder for your confirmation email of your order ... confirmation emails are sent out automatically we do not do them manually .. as soon as we mark your item as dipatched it will be sent to you through the email address given to us at time of paying.